PRIVACY POLICY

Return and exchange policy Our each product is custom made and can b customised for each client, so return or exchange is only possible if the product is damage. Please claim and contact us within 2 days of getting the order. We will need video and photos of damage products.

PRIVACY POLICY

We ensure the privacy of all our customers.

Users Information and Privacy

S.A Fashion House is committed to protecting all the information you share with us. We follow stringent procedures to help protect the confidentiality, security, and integrity of Privacy Policy

Your Information

S.A Fashion House keeps track of your information to offer you the best possible shopping experience. This information may be disclosed to specific members of our staff and third party shipping agencies involved in the completion of your transaction and delivery of your order. We may also need your email address or phone number to contact you if we have questions about your order. We or our associate companies may also use your email address to notify you about new services or special promotional programs, or send you offers or information if you have opted-in. Emails are sent only to S.A Fashion House customers who have chosen to receive them (opted-in) or who have made a purchase on our website. At any time, you can notify us that you wish to stop receiving these emails. In addition, we keep a record of your past purchases, returns, and credits. We may also ask you for information regarding your personal preferences and demographics to help us better meet your needs.

Cookies

Like many other transactional websites, we use “cookies” to improve your shopping experience and to save you time. Cookies are little tags that we place onto your computer. We assign a cookie to your computer when you first visit us in order to enable us to recognize you each time you return. Through cookies we can customize our Website to your individual preferences in order to create a more personalized, convenient shopping experience. Please note that the cookies we use for our Website or email campaigns do not store personally identifiable information about you or your finances.

Analysis and reporting

S.A Fashion House uses reporting software that allows us to analyze the amount and type of customer traffic we get on our Website. We use this data to make improvements to your shopping experience and to ensure that we have enough capacity to properly serve all of our customers. The software provides aggregate reporting information to S.A Fashion House only. No personal or personally identifiable information is gathered or used for this process.

Server logs

In an effort to make our Website as effective and enjoyable as possible, the computers that operate it collect certain information each time you visit. We store these statistics in server logs. Once again, these statistics do not identify you personally, but provide us information regarding the type of user who is accessing our Website and certain browsing activities of that user. This data may include: the IP address of the user accessing our Website (i.e. the unique I.D. number of the user’s computer), the type of browser (Internet Explorer, Firefox, etc.) and the operating system (Windows, Mac OS, etc.), the Website the user last visited before linking to our Website, how long the user accessed our Website in any given session, and the date and time of access. We may make extensive use of this data at an aggregated level in order to understand how our Website is being used. We may share some of the aggregate findings (not the specific data) with advertisers, sponsors, investors, strategic partners, and others in order to help grow our business.

Service providers

S.A Fashion Ho may use various outside agencies (third party service providers) to make our Website operate. For example, we may use third parties to host our Website, operate various features made available on our Website, send emails, analyze data, provide search results and links, and assist in fulfilling your orders. Some of these third parties may need access to your information in order to make the services provided through our Website work. Information will only be disclosed to these service providers on a need-to-know basis, and they will only be permitted to use such information for the purpose of providing the particular services provided by such entities in connection with our Website.

Exceptions

S.A Fashion House may be forced to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when S.A Fashion House, in its sole discretion, deems it necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk, or to enforce or apply our Website terms of use. Personally identifiable information may be transferred as an asset in connection with a merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale, or other change in control.

Changes in policy

You acknowledge that this Privacy Policy is part of the Terms of Use and you unconditionally agree that using this Website signifies your assent to S.A Fashion House Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website. Your visit and any dispute over privacy is subject to this policy and our Terms of Use, including limitations on damages. S.A Fashion House reserves the right to change the terms of use and this Privacy Policy, at any time. We will post any changes so that you are always aware of our policy. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

 

What is the refund/return policy for Custom-Made outfits?

We don’t offer return/refund since the process is very transparent & the clients themselves choose every small detail. If the client, for some reason, is dissatisfied with the initial process of sketch and fabric sampling, they have the option to make minor changes to the sketch/options. No Cancellations or modification are applicable once the order is confirmed.

What is your Return/Refund Policy for Ready-to- Ship outfits ?

Returns are accepted as long as the item is returned at our facility within 7 calendar days (strict) from the date you receive the order. We issue a full store credit with lifetime validity against returned items. Please be sure to check the list of items not eligible for returns below.

Order Items NOT Eligible for Returns

  • Customized outfits (with tulle netting, length customization, blouse tailoring or any other form of customization)
  • Above XXL/Custom size outfits
  • Blouse/Stitched Blouse
  • Custom additional Items (additional fabrics/trims etc)

Quality Control for Returns

  • Order item should not have been modified or altered in any manner
  • Order item should not look used/worn out in any manner
  • Order Item should not be deemed unfit for return by our QC team for any other reason whatsoever.

How do I return my order?

You need to raise a return request by email or phone. Your invoice has a return label attached to it. Simply pack your item the way it arrived and ship it back to us with the return label on it. Be sure you have checked if your order item is eligible for return and meets our quality control conditions. You can get always in touch with our customer care team and they will be happy to assist you further.

Who is responsible for customs/duties levied?

Customer is responsible for any customs/duties levied by the local authorities.